Benefit Programs Lead – TANF/VIEW & Case Management

Virginia Department of Social Services; Suffolk (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

The Virginia Department of Social Services seeks a Benefit Programs Specialist III to perform case management and lead a team in determining applicant eligibility for multiple benefit programs. The role includes interviewing applicants, aiding with forms, assessing employability, and coordinating access to services.

You will mentor staff, review complex cases, ensure accuracy, and help improve customer service while complying with agency policies. Disaster response duties may be required.

Qualifications

• Experience in human services program eligibility or case management.
• Ability to interview applicants and explain benefit programs.
• Ability to determine eligibility for assistance and interpret program requirements.
• Strong communication and documentation skills.
• Ability to lead a team and monitor case actions.

Responsibilities

• Interviews applicants and determines eligibility for multiple benefit programs.
• Conducts assessments to determine employability and place participants.
• Develops participation plans and monitors job search and education/training facets.
• Places and refers eligible participants to non-subsidized employment.
• Reviews cases, ensures accuracy, and reports fraud or irregularities.

Skills

Case management

Interviewing

Eligibility determination

Team leadership

Fraud detection

Mentoring

Education

Bachelor's degree in Human Services

Job description

The Virginia Department of Social Services seeks a Benefit Programs Specialist III to perform case management and lead a team in determining applicant eligibility for multiple benefit programs. The role includes interviewing applicants, aiding with forms, assessing employability, and coordinating access to services.

You will mentor staff, review complex cases, ensure accuracy, and help improve customer service while complying with agency policies. Disaster response duties may be required.