Benefit Eligibility Trainee — Economic Assistance

West Virginia; Danville (WV); On-site; USD 35,000 - 48,000; Full time

Job summary

West Virginia is hiring for a training role dedicated to processing benefit applications and determining eligibility for programs such as SNAP, Medicaid, and other assistance. You will learn to manage a caseload, conduct client interviews, and analyze financial and social information under supervision while following complex policies.

Overtime is an essential function of this position and may be required. Required is a high school diploma or equivalent, with at least two years of related

Qualifications

• Two years of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public and evaluating the data against established standards and guidelines OR two years of full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work.

Responsibilities

• Learn to analyze financial and social information to determine eligibility for benefits.
• Learn to use department software to administer a caseload of economic assistance programs.
• Conduct client interviews under supervision and learn policy requirements for eligibility and issuance of benefits.
• Understand and adhere to complex eligibility guidelines and program rules.

Skills

Interviewing clients

Customer service

Data analysis

Education

High school diploma or equivalent

Job description

West Virginia is hiring for a training role dedicated to processing benefit applications and determining eligibility for programs such as SNAP, Medicaid, and other assistance. You will learn to manage a caseload, conduct client interviews, and analyze financial and social information under supervision while following complex policies.

Overtime is an essential function of this position and may be required. Required is a high school diploma or equivalent, with at least two years of related