Economic Service Worker Trainee

West Virginia; Danville (WV); On-site; USD 35,000 - 48,000; Full time

Job summary

West Virginia is hiring for a training role dedicated to processing benefit applications and determining eligibility for programs such as SNAP, Medicaid, and other assistance. You will learn to manage a caseload, conduct client interviews, and analyze financial and social information under supervision while following complex policies.

Overtime is an essential function of this position and may be required. Required is a high school diploma or equivalent, with at least two years of related

Qualifications

• Two years of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public and evaluating the data against established standards and guidelines OR two years of full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work.

Responsibilities

• Learn to analyze financial and social information to determine eligibility for benefits.
• Learn to use department software to administer a caseload of economic assistance programs.
• Conduct client interviews under supervision and learn policy requirements for eligibility and issuance of benefits.
• Understand and adhere to complex eligibility guidelines and program rules.

Skills

Interviewing clients

Customer service

Data analysis

Education

High school diploma or equivalent

Job description

Under close supervision, perform in a training role learning the methods of processing benefit applications. Determine eligibility for, and manage, a caseload for economic assistance, including, but not limited to SNAP, various Medicaid Programs, Emergency Assistance/LIEAP, and School Clothing Vouchers. Learn to adeptly use department software to administer to a demanding caseload. Comprehend and adhere to complex policy regarding eligibility and issuance of benefits.

Learn to conduct interviews with clients.

Train how to analyze financial and social information.

May retain repayment for economic assistance issued erroneously.

Perform related work as required

Mandatory overtime is an essential function of this position.

Training

High school diploma or the equivalent.

Experience

Two (2) years of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public and evaluating the data against established standards and guidelines OR two (2) years of full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work.

Substitution

Successful completion of coursework at a regionally accredited college or university may substitute for the required experience at the rate of one (1) year experience for every thirty (30) credit hours of education.

Special Requirement

A valid driver's license may be required