Economic Service Worker Trainee

State of West Virginia; West Virginia; On-site; USD 32,000 - 44,000; Full time

Job summary

The State of West Virginia is seeking a trainee to learn the methods of processing benefit applications under close supervision. You will determine eligibility for SNAP, Medicaid, Emergency Assistance/LIEAP, and School Clothing Vouchers while learning to use department software to manage a demanding caseload.

You will conduct client interviews, analyze financial and social information, and comply with complex eligibility policies.

Qualifications

• Under supervision, learn to process benefit applications and determine eligibility.
• Two years of direct client service or related work may be substituted by coursework.
• Mandatory overtime is an essential function of this position.
• A valid driver's license may be required.

Responsibilities

• Process benefit applications for SNAP, Medicaid programs, Emergency Assistance/LIEAP and School Clothing Vouchers.
• Learn to use department software to manage a caseload.
• Conduct client interviews and assess data against established guidelines.

Skills

Interview clients

Analyze financial information

Education

High school diploma or equivalent

Job description

Under close supervision, perform in a training role learning the methods of processing benefit applications. Determine eligibility for, and manage, a caseload for economic assistance, including, but not limited to SNAP, various Medicaid Programs, Emergency Assistance/LIEAP, and School Clothing Vouchers. Learn to adeptly use department software to administer to a demanding caseload. Comprehend and adhere to complex policy regarding eligibility and issuance of benefits.

Learn to conduct interviews with clients.

Train how to analyze financial and social information.

May retain repayment for economic assistance issued erroneously.

Perform related work as required

Mandatory overtime is an essential function of this position.

Training

High school diploma or the equivalent.

Experience

Two (2) years of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public and evaluating the data against established standards and guidelines OR two (2) years of full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work.

Substitution

Successful completion of coursework at a regionally accredited college or university may substitute for the required experience at the rate of one (1) year experience for every thirty (30) credit hours of education.

Special Requirement

A valid driver's license may be required