Bell Services Dispatch Lead

Loews Hotels & Co; United States; On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Training & development

Tuition reimbursement

Employee hotel rates

Job summary

Loews Hotels & Co is seeking an on-site Guest Services Dispatch professional to lead and support a hospitality team. You will operate the dispatch desk, ensure organized records, and monitor lobby activities to provide smooth arrival, rooming, and departure for guests.

The role requires prior hospitality or related experience, familiarity with dispatching and scheduling, and solid computer skills with PMS systems. Luggage coordination and outdoor condition adaptability are part of the duties.

Qualifications

• Experience in hospitality or a related industry is required.
• Dispatching, scheduling, or team coordination experience is preferred.
• Proficiency with Property Management Systems and basic computer skills are required.

Responsibilities

• Provide leadership and assistance to Guest Services team members.
• Operates the dispatch desk, keeping records neat and organized.
• Expedites and monitors lobby activities to ensure efficient arrival, rooming, and departure of hotel guests.
• Coordinates and oversees luggage assistance and storage.

Skills

Dispatching

Scheduling

Team coordination

PMS

English communication

Tools

Opera

HOTSOS

Alliant

Job description

Loews Hotels & Co is seeking an on-site Guest Services Dispatch professional to lead and support a hospitality team. You will operate the dispatch desk, ensure organized records, and monitor lobby activities to provide smooth arrival, rooming, and departure for guests.

The role requires prior hospitality or related experience, familiarity with dispatching and scheduling, and solid computer skills with PMS systems. Luggage coordination and outdoor condition adaptability are part of the duties.