Service Dispatch

Spectrum Resorts; Gulf Shores (AL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

Spectrum Resorts in Gulf Shores, AL, seeks a Service Dispatcher to handle guest and team member service calls, schedule and reconcile work orders, dispatch service technicians, order and track parts, and support warehouse operations.

Ideal candidates will have strong computer skills, excellent customer service, and the ability to work varied shifts, including nights and weekends. This full-time role supports hospitality operations with a focus on timely, quality service.

Qualifications

• Proficient with MS Word and Excel.
• Excellent customer service skills.
• Clear, professional written and oral communication.

Responsibilities

• Answer calls professionally and timely.
• Enter service work orders into the system accurately.
• Dispatch work orders to field staff efficiently.
• Monitor open work orders for timely completion.
• Support process improvement efforts and team collaboration.
• Assist with housekeeping tasks if needed.

Skills

MS Word

Excel

Customer service

Communication

Organizational skills

Time management

Job description

Benefits:

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts

SERVICE DISPATCHER

Job Description

NEW HIRE RATE!!! Position is responsible for administrative duties to include billing, handling all incoming service calls from both guest and team members, scheduling and reconciling work orders, dispatching service techs, ordering and receiving parts and stock for the warehouse and performing other duties as assigned.

Essential Functions

• Answer calls in a professional and timely manner and respond accordingly.
• Enter all service work orders into the property management system timely and accurately
• Dispatch all service work orders to the appropriate field worker efficiently
• Monitor open work orders and assure timely completion.
• Assist with and support all process improvement efforts
• Foster team spirit through feedback and positive reinforcement to team members
• Assists with cleaning duties when needed
• Makes recommendations to improve service and ensure more efficient operation
• Effectively resolve quality issues with guests/owners.
• Follow up with owners, guests and internal departments in a timely manner that is beneficial to both the guests and the company
• Perform other duties, functions, or tasks as assigned.

Required Skills:

• Must have computer skills that include Microsoft Word, Excel and the ability to learn new programs.
• Must possess excellent customer service skills.
• Must possess excellent communication skills, both oral and written.
• Must be self-motivated to handle guest, owner or team member issues.
• Must be able to sit at a computer/phone for entire shift.
• Must have excellent organizational skills.
• Must be able to work varied shifts as needed including nights and weekends.

Physical Requirements

• Must be able to sit and work on computer/phone entire shift
• Must be able to move/lift up to 15 pounds as needed
• Must be able to assist with housekeeping duties if needed