Bell Services Dispatch

Loews Hotels & Co; United States; On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Training & development

Tuition reimbursement

Employee hotel rates

Job summary

Loews Hotels & Co is seeking an on-site Guest Services Dispatch professional to lead and support a hospitality team. You will operate the dispatch desk, ensure organized records, and monitor lobby activities to provide smooth arrival, rooming, and departure for guests.

The role requires prior hospitality or related experience, familiarity with dispatching and scheduling, and solid computer skills with PMS systems. Luggage coordination and outdoor condition adaptability are part of the duties.

Qualifications

• Experience in hospitality or a related industry is required.
• Dispatching, scheduling, or team coordination experience is preferred.
• Proficiency with Property Management Systems and basic computer skills are required.

Responsibilities

• Provide leadership and assistance to Guest Services team members.
• Operates the dispatch desk, keeping records neat and organized.
• Expedites and monitors lobby activities to ensure efficient arrival, rooming, and departure of hotel guests.
• Coordinates and oversees luggage assistance and storage.

Skills

Dispatching

Scheduling

Team coordination

PMS

English communication

Tools

Opera

HOTSOS

Alliant

Job description

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio of hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their ”uniquely local” community in order to curate exciting, approachable and local travel experiences for guests.Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.What We Offer:Competitive health & wellness benefits, 401(k) & company matchPaid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet BereavementTraining & Development opportunities, career growthTuition ReimbursementPet InsuranceTeam Member Hotel Rates, other discounts, perks and moreQualifications:Previous experience in hospitality or relevant industry required.Previous experience with dispatching, scheduling, or team coordination preferred.Previous experience with bell services preferred.Intermediate computer skills and ability to learn Property Management Systems required.Familiarity with Opera, HOTSOS, and Alliant is preferred.Position requires valid state issued Driver's License in good standing to operate a company vehicle.Position requires the ability to communicate effectively in English, both verbally and written, with team members, leaders, and guests.Position requires flexibility to work a varied schedule, including days, nights, weekends, and holidays, as scheduled.Position requires prolonged standing, walking, lifting, pushing, and pulling 75+ pounds as needed.Position requires the ability to withstand outdoor elements for long periods of time as needed.Responsibilities:Provide leadership and assistance to Guest Services team members.Operates the dispatch desk, keeping all records neat and organized.Expedites and monitors lobby activities to ensure efficient arrival, rooming, and departure of Hotel guests.Coordinates and oversees timely and professional luggage assistance and storage.Other duties as assigned.Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.