Front Office Agent (Part-Time)

Loews Hotels, LLC.; Arlington (TX); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Competitive health & wellness benefits

401(k) & company match

Paid Sick Days, Vacation, and Holidays

Training & Development opportunities

Tuition Reimbursement

Pet Insurance

Job summary

Loews Hotels, LLC. is seeking a warm and welcoming Front Office Agent in Arlington, Texas. This role involves creating memorable first impressions and delivering exceptional guest experiences. You'll be responsible for greeting guests, assigning rooms, and handling transactions while ensuring a seamless arrival and departure process.

The ideal candidate has a passion for hospitality, excellent communication skills, and the ability to work in a fast-paced environment. Your dedication to detail and proactive problem-solving will be key to success. Apply now to join our team!

Qualifications

• Minimum of one (1) year guest service experience in hotel hospitality preferred.
• Ability to stand and walk for long periods of time required.
• Ability to work weekends, evenings, holidays as necessary/required.

Responsibilities

• Greet and register guests with warmth and professionalism.
• Assign rooms that meet guest preferences.
• Obtain and verify credit and payment information.
• Promote hotel services and local attractions.
• Respond to guest inquiries and resolve issues.
• Maintain cleanliness of the Front Desk and lobby area.

Skills

Guest Experience Champion

Clear Communicator

Proactive Problem Solver

Adaptable Team Player

Detail-Oriented Professional

Tools

Property Management System (Opera)

Job description

What We Offer

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks and more

What We're Looking For

A warm and welcoming Front Office Agent who will be the face of Loews Hotels, creating memorable first impressions and delivering exceptional guest experiences from check-in to check-out. In this role, you'll combine professionalism with genuine hospitality, ensuring every guest feels valued and cared for. You'll thrive in a fast-paced environment where attention to detail and a proactive approach make all the difference.

Who You Are

• Guest Experience Champion: You have a passion for hospitality and take pride in anticipating and exceeding guest needs.
• Clear Communicator: You excel in verbal and written communication, engaging guests and team members with clarity and professionalism.
• Proactive Problem Solver: You approach challenges with confidence and creativity, ensuring smooth operations and satisfied guests.
• Adaptable Team Player: You embrace change and work collaboratively, supporting your team and other departments to achieve shared goals.
• Detail-Oriented Professional: You maintain accuracy and efficiency in every task, from handling payments to managing guest inquiries.
• Veterans and military spouses encouraged to apply.

What You'll Do

• Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.
• Assign rooms that meet guest preferences and special requests.
• Obtain and verify credit and payment information in accordance with hotel policies.
• Promote hotel services, amenities, and local attractions to enhance the guest experience.
• Respond to guest inquiries and resolve issues promptly and effectively.
• Maintain knowledge of upcoming events, group bookings, and banquet orders.
• Perform check-out procedures and handle cash transactions accurately.
• Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.
• Handle emergencies with professionalism, prioritizing guest and team member safety.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Your Qualifications Include

• Minimum of one (1) year guest service experience in hotel hospitality preferred.
• Experience with previous Property Management System, preferred Opera System.
• Ability to stand and walk for long periods of time required.
• Ability to work weekends, evenings, holidays as necessary/required.