Front Office Supervisor - Guest Experience Leader

Loews Hotels, LLC.; Coronado (CA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Training & development

Employee discounts

Tuition reimbursement

Job summary

Loews Coronado Bay Resort is seeking a Front Office Supervisor to lead our guest services team and ensure every interaction reflects our commitment to hospitality. You will oversee front desk operations, coach staff, and respond promptly to guest needs to deliver memorable stays.

The role requires at least two years of guest service experience in hospitality and leadership, familiarity with Opera PMS, and comfort with budgeting and maintaining service standards in a dynamic, luxury environment.

Qualifications

• Minimum two years guest service experience in hotel hospitality preferred.
• Minimum one-year guest service leadership role preferred.
• Experience with Property Management System, Opera System preferred.
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred.
• Ability to stand for long periods is required.

Responsibilities

• Oversee daily operations of the Front Office team, ensuring smooth and efficient service delivery.
• Lead, mentor, and develop team members to achieve high performance and uphold Loews service standards.
• Monitor guest feedback, resolve concerns promptly, and implement strategies to enhance satisfaction and loyalty.
• Coordinate room assignments and collaborate with housekeeping to meet guest preferences.
• Design and deliver training programs that elevate team skills and operational excellence.
• Serve as the primary point of contact for internal and external inquiries.
• Conduct audits, maintain accurate financial records, and analyze performance metrics.
• Prepare operational and guest experience reports for management review.
• Partner on initiatives to promote hotel services and improve efficiency.
• Handle emergencies with professionalism, ensuring guest and team safety.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

Natural Leader

Guest Experience Champion

Clear Communicator

Proactive Problem Solver

Organized Multitasker

Tools

Opera System

Job description

Loews Coronado Bay Resort is seeking a Front Office Supervisor to lead our guest services team and ensure every interaction reflects our commitment to hospitality. You will oversee front desk operations, coach staff, and respond promptly to guest needs to deliver memorable stays.

The role requires at least two years of guest service experience in hospitality and leadership, familiarity with Opera PMS, and comfort with budgeting and maintaining service standards in a dynamic, luxury environment.