Behavioral Health Front Desk & Patient Care Coordinator

Serene Health Group; Tinley Park (IL); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Benefits

Short & Long-Term Disability Benefits

Voluntary Accident & Critical Illness

Voluntary Hospital Indemnity Plans

Flexible Spending Accounts

Employee Assistance Program (EAP)

401(K)

Paid Vacation and Sick Leave

Paid Holidays

Employee Referral Program

Company Discount Program

Job summary

Serene Health Group is seeking a Behavioral Health Patient Coordinator/Receptionist to support scheduling, referrals, and information for patients seeking behavioral health services.

The role requires strong communication, organization, and data-entry skills, with a preference for bilingual English/Spanish speakers. The position emphasizes confidentiality and collaboration with staff to ensure smooth day-to-day operations.

Qualifications

• High school diploma or GED required.
• Minimum 2+ years of front office experience preferred.
• Bilingual in English and Spanish preferred.

Responsibilities

• Manage front desk, greet clients, and manage office supplies.
• Confirm coverage details including deductibles, co-pays, and co-insurance amounts.
• Provide excellent customer service by answering patient questions about their insurance and benefits.
• Implement a screening and triage process to assist potential clients in determining the necessary services.
• Schedule follow up and intake appointments as needed.
• The ability to add, update, and edit scheduling services.
• Ability to complete all data entry for pre-admission including identifying information, the reason for referral, relevant history, and payor type information.
• Identify emergent or complex cases and seek clinical review, as needed, prior to finalizing the patient's appointment.
• Maintains confidentiality of all clinical and administrative information consistent with agency policy.
• Maintaining a working relationship with managerial, administrative, and clinical staff to assure efficiency in the day-to-day responsibilities.
• Perform other duties as assigned.

Skills

Front desk

Data entry

Customer service

Bilingual EN/ES

Organizational skills

Communication

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Serene Health Group is seeking a Behavioral Health Patient Coordinator/Receptionist to support scheduling, referrals, and information for patients seeking behavioral health services.

The role requires strong communication, organization, and data-entry skills, with a preference for bilingual English/Spanish speakers. The position emphasizes confidentiality and collaboration with staff to ensure smooth day-to-day operations.