Behavioral Health Patient Coordinator

Serene Health Group; San Diego (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(K)

EAP

Paid Holidays

Job summary

Serene Health Group is seeking a Behavioral Health Patient Coordinator to provide scheduling, referrals, and information for individuals and families seeking Behavioral Health Services. The role requires strong communication and problem-solving skills, with interaction across staff and external contacts.

Qualifications include a high school diploma or GED, bilingual English/Spanish preferred, and experience in front office work.

Qualifications

• High school diploma or GED required.
• Bilingual in English and Spanish preferred.
• 2+ years of experience in front office work preferred.
• Must be proficient in Microsoft Office Suite programs and have excellent data entry skills.
• Exceptional customer service skills and phone etiquette.
• Ability to maintain confidential records.
• Prolonged periods of sitting at an office desk on the computer.

Responsibilities

• Maintaining a working relationship with managerial, administrative, and clinical staff to assure efficiency in the day-to-day responsibilities.
• The ability to add, update, and edit scheduling services.
• Ability to complete all data entry for pre-admission including identifying information, the reason for referral, relevant history, and payor type information.
• Maintains confidentiality of all clinical and administrative information consistent with agency policy.

Skills

High school diploma

Bilingual EN/ES

Front office exp

MS Office

Customer service

Confidential records

Office endurance

Education

High School Diploma or GED

Job description

Overview

Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. Serene Health, Community Support, and American TrueCare, our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long-term well-being.

As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation. We are committed to empowering our members to achieve self-sufficiency in health, creating a ripple effect that strengthens families and communities.

We encourage continuous learning and professional growth, providing our employees with access to industry experts, cutting-edge technologies, and a supportive community that values each individual's contributions. Join us on this journey to not only advance your career but to be a driving force in transforming lives and communities through passionate and fulfilling work!

Role Overview

The Behavioral Health Patient Coordinator will serve to provide general assistance, information, referrals, and scheduling for individuals and families seeking Behavioral Health Services. The Behavioral Health Patient Coordinator represents to the community the quality-of-service delivery provided through Behavioral Health Services and thus is required to have interpersonal skills, patience, and a strong ability for problem-solving in crisis or conflict situations. This position requires excellent communication and organizational skills, the ability to interact with all levels of Serene Health's staff, and a wide range of external contacts.

Responsibilities

• Maintaining a working relationship with managerial, administrative, and clinical staff to assure efficiency in the day-to-day responsibilities.
• The ability to add, update, and edit scheduling services.
• Ability to complete all data entry for pre-admission including identifying information, the reason for referral, relevant history, and payor type information.
• Maintains confidentiality of all clinical and administrative information consistent with agency policy.

Qualifications

• High school diploma or GED required.
• ~ Bilingual in English and Spanish preferred.
• ~2+ years of experience in front office work preferred.
• ~ Must be proficient in Microsoft Office Suite programs and have excellent data entry skills.
• ~ Exceptional customer service skills and phone etiquette.
• ~ Ability to maintain confidential records.
• Prolonged periods of sitting at an office desk on the computer.

Benefits

• Medical, Dental, & Vision Benefits: We have various insurance options for you and your family.
• Short & Long-Term Disability Benefits: Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Flexible Spending Accounts: Manage your finances with flexibility.
• Employee Assistance Program (EAP): Support when life throws challenges your way.
• 401(K): Building your financial future with us. Paid Holidays: Quality time to enjoy celebrations.

Equal Opportunity Employer

Optima Medical Management Group and its divisions are an Equal Opportunity Employer. Optima MMG is committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state or local laws. Optima MMG is committed to providing reasonable accommodation for individuals with disabilities.

Drug-Free Workplace

Optima Medical Management Group is a drug-free workplace.