Healthcare Front Desk & Patient Concierge

Woodland Springs Behavioral Health; Conroe (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

401(k) with company match

Tuition assistance

Job summary

Woodland Springs Behavioral Health is seeking a Receptionist to greet visitors, manage check-in/check-out, update patient records, handle front desk communications, and coordinate referrals. The role supports clinical staff and ensures a smooth patient flow in a busy behavioral health setting.

Requires a high school diploma; prior medical front office experience and knowledge of medical terminology are preferred.

Qualifications

• High school diploma or equivalent is preferred.
• Medical front office experience is preferred.
• Knowledge of medical terminology is preferred.
• Requires critical thinking and decisive judgement.
• Ability to work with minimal supervision.
• Ability to work in a stressful environment.

Responsibilities

• Greets visitors and communicates with patients and providers.
• Coordinates workflow and maintains office records.
• Completes check-in/check-out process.
• Enters and updates patient demographics and insurance information.
• Collects copays and outstanding balances.
• Completes pre-appointment checklists and prepares accordingly.
• Manages phone calls and distributes messages.
• Keeps the office area neat and tidy.
• Maintains log of office supplies.
• Responds to information requests and work requests.
• Monitors front office tasks and acts promptly.
• Schedules referrals and notifies patients.
• Performs other delegated tasks.

Skills

Customer service

Communication

Phone etiquette

Multitasking

Education

High school diploma or equivalent

Job description

Woodland Springs Behavioral Health is seeking a Receptionist to greet visitors, manage check-in/check-out, update patient records, handle front desk communications, and coordinate referrals. The role supports clinical staff and ensures a smooth patient flow in a busy behavioral health setting.

Requires a high school diploma; prior medical front office experience and knowledge of medical terminology are preferred.