Behavioral Health Scheduler & Patient Concierge

Regions Hospital; Lake Elmo (MN); On-site; USD 38,000 - 52,000; Full time

Job summary

Regions Hospital is seeking a Behavioral Health Coordinator to support the Regions Behavioral Health team. The role provides clinic reception, scheduling, registration, and medical record support for adult patients, with emphasis on patient flow and accurate information handling.

Responsibilities include greeting patients, verifying insurance, directing inquiries, coordinating interpreters and transportation, and ensuring smooth operation of the waiting area.

Qualifications

• High school diploma or equivalent required.
• Two years' experience in a public-facing role using phones/computers preferred.

Responsibilities

• Greet and check in patients; verify registration and insurance information.
• Process co-pays and schedule a variety of appointments.
• Handle referrals, transportation coordination, and interpreter requests as needed.
• Enter refill requests in EPIC and follow up on appointments.
• Maintain organized patient documents and manage department communications.

Skills

Customer service

Administrative support

Education

High school diploma or equivalent

Tools

EPIC

MS Office

Job description

Regions Hospital is seeking a Behavioral Health Coordinator to support the Regions Behavioral Health team. The role provides clinic reception, scheduling, registration, and medical record support for adult patients, with emphasis on patient flow and accurate information handling.

Responsibilities include greeting patients, verifying insurance, directing inquiries, coordinating interpreters and transportation, and ensuring smooth operation of the waiting area.