Behavioral Health Administrative Specialist

CVHS HEALTH SERVICES; Charlottesville (VA); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Holiday pay

Excellent benefits

Tuition reimbursement

Job summary

CVHS is seeking a qualified Behavioral Health Secretary to support integrated care and psychiatric services. This role handles scheduling, patient communications, and data entry in the eClinicalWorks system, ensuring smooth BH operations.

Responsibilities include coordinating telehealth, managing referrals, and maintaining confidentiality while providing excellent customer service to patients and staff.

Qualifications

• High school diploma required; behavioral health experience preferred.
• Experience with medical office systems and equipment desired.
• CPR certification preferred.

Responsibilities

• Promotes Integrated Care, Behavioral Health, and Psychiatric Services.
• Responds to inquiries about BH and Psychiatric Services from providers, staff, and patients.
• Distributes and replenishes BH materials in waiting rooms and exam areas.
• Maintains knowledge of workflow by attending BH Secretary Meetings.
• Schedules BH services for individuals, families, and groups.
• Updates BH referrals in eCW and informs patients about co-pays.
• Facilitates telehealth visits and testing appointments as appropriate.
• Maintains confidentiality of behavioral health records and scans documents.

Skills

Detail oriented

Customer service

Teamwork

Flexibility

Accuracy

Telephone skills

Confidentiality

Planning

Interpersonal skills

Mental health first aid

Education

High school graduation

Experience in behavioral health

Medical office systems knowledge

CPR certification (preferred)

Tools

eCW (eClinicalWorks)

Job description

CVHS is seeking a qualified Behavioral Health Secretary to support integrated care and psychiatric services. This role handles scheduling, patient communications, and data entry in the eClinicalWorks system, ensuring smooth BH operations.

Responsibilities include coordinating telehealth, managing referrals, and maintaining confidentiality while providing excellent customer service to patients and staff.