BH Secretary

CENTRAL VIRGINIA HEALTH SERVICES INC; Charlottesville (VA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

PSLF Eligible

5% Employer Retirement Contribution

Health benefits no co-pay

Dental

Vision

Disability

Wellness Reimbursement

10 Employer-Paid Holidays Per Year

Vacation after 90 days

Job summary

CVHS in Charlottesville, VA is seeking a Behavioral Health Secretary to support integrated care and psychiatry services. The role involves coordinating telehealth, scheduling for PMHNP and psych testing, and maintaining BH records within the eCW system.

You will handle patient inquiries, ensure accurate pre-visit data, and protect confidential information while providing high-level customer service in a fast-paced healthcare setting.

Qualifications

• High school graduate with preference for behavioral health experience.
• Experience with medical office systems, supplies and equipment.
• Current CPR certification, preferred.
• Maintain confidentiality of behavioral health records.

Responsibilities

• Answer inquiries about behavioral health and psychiatry services.
• Schedule telehealth visits and coordinate with providers.
• Enter vitals and pre-visit data into the EHR.
• Scrub schedules to identify potential consults for BH staff.
• Support secure patient communications by phone, fax, or mail.
• Assist with record requests and outside records as needed.

Skills

Detail-oriented

Customer service

Teamwork

Flexibility

Telephone skills

Confidentiality

Planning & coordination

Mental health first aid

Education

High school diploma

CPR certification (preferred)

Tools

eClinicalWorks (eCW)

Medical office systems

Job description

Position Highlights:Public Service Loan Forgiveness (PSLF) Eligible Employer: CVHS is a 501(c)(3) non-profit organizationRetirement Plan with 5% Employer Contribution to the retirement plan (no employee contribution required)Comprehensive Benefits Package including Health with no co-pay, Dental, Vision, Disability, Wellness Reimbursement, and moreFully Integrated Electronic Health Record (EHR) – eClinicalWorks (eCW)License reimbursement and tuition reimbursement10 Employer-Paid Holidays Per YearVacation time available after 90 days of employment.ESSENTIAL JOB FUNCTIONS:Promotes Integrated Care, Behavioral Health, and Psychiatric ServicesResponds to provider, staff, and patient inquiries about BH and Psychiatric ServicesRegularly distributes, monitors and replenishes BH/Psychiatric Services material for patients and staff in the waiting room, exam rooms and nursing stations.Regularly attends BH Secretary Meetings to maintain knowledge of work flowSchedules behavioral health services with BHC for individuals, families, and groupsMaintain a cancelation list of patients to keep the BHCs schedule fullSchedules telehealth visits for the PMHNPsSchedules Psychological testing appointments if appropriateEnters, updates, and closes BH/Psychiatric Services referrals in eCW from providers, patients, and the community.Checks insurance for BH coverage and enters data in eCWInforms patients of what to expect for their co-pay for BH/Psychiatric ServicesProvides patients with information related to telehealth and what to expect for any BH/Psychiatric Services visits.Facilitates telehealth services on site for the PMHNP and Psychological testing interviews.Takes vitals and enter them into eCW for the PMHNP patients.Assists with in-putting pre-visit data such as screening formsKeeps Instant message up and respondsScrubs medical providers schedules to create a list of possible consults for the BHCMonitors the wellbeing of the BHC and any patients participating in the telehealth session with PMHNP or testing psychologist.Reschedules patient who miss BH/Psychiatric Services/Psychological testing appointments as directed.Contact patients who no show to see if they want to be rescheduled.Maintain familiarity with the additional level of confidentiality for behavioral health recordsScans document into the BH file as requested by BHC/PMHNPAssist in requesting and following up with outside records requested by BHC/PMHNP/ Testing PsychologistFulfills record requests for BH/Psychiatric Services/Psychological Testing.Communicates with patients as requested by BHC/PMHNP/Testing Psychologist by secure phone, fax, text, or mailServes as the Find Help super user at the site.Is familiar with local resources to assist patientsIs willing to fax or call for specific information related to services for the patient as requested by the BHC/PMHNP or other site providers.Provide coverage for other sites when neededKNOWLEDGE, SKILL, AND ABILITIES:Demonstrates competence for essential job functionsDetailed orientedExcellent customer service skillsAbility to work well with othersFlexibility and ability to work under pressureAccuracyNeat appearance. Good telephone skillsRespect for patient confidentialityAbility to plan and coordinate workAbility to deal tactfully and courteously with CVHS Staff and patientsAbility to use mental health first aid skillsEDUCATION, TRAINNING, AND EXPERIENCE:High school graduatePreferably someone experience working in behavioral health servicesShould have experience with or knowledge of medical office systems, medical supplies and equipmentCurrent CPR certification, preferred.