BH Secretary (3804)

CVHS HEALTH SERVICES; Charlottesville (VA); Presencial; USD 22 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Holiday pay

Excellent benefits

Tuition reimbursement

Resumo da oferta

CVHS is seeking a qualified Behavioral Health Secretary to support integrated care and psychiatric services. This role handles scheduling, patient communications, and data entry in the eClinicalWorks system, ensuring smooth BH operations.

Responsibilities include coordinating telehealth, managing referrals, and maintaining confidentiality while providing excellent customer service to patients and staff.

Qualificações

• High school diploma required; behavioral health experience preferred.
• Experience with medical office systems and equipment desired.
• CPR certification preferred.

Responsabilidades

• Promotes Integrated Care, Behavioral Health, and Psychiatric Services.
• Responds to inquiries about BH and Psychiatric Services from providers, staff, and patients.
• Distributes and replenishes BH materials in waiting rooms and exam areas.
• Maintains knowledge of workflow by attending BH Secretary Meetings.
• Schedules BH services for individuals, families, and groups.
• Updates BH referrals in eCW and informs patients about co-pays.
• Facilitates telehealth visits and testing appointments as appropriate.
• Maintains confidentiality of behavioral health records and scans documents.

Conhecimentos

Detail oriented

Customer service

Teamwork

Flexibility

Accuracy

Telephone skills

Confidentiality

Planning

Interpersonal skills

Mental health first aid

Formação académica

High school graduation

Experience in behavioral health

Medical office systems knowledge

CPR certification (preferred)

Ferramentas

eCW (eClinicalWorks)

Descrição da oferta de emprego

Job Details: Job Location: Charlottesville, VA 22902, Position Type: Full Time, Salary Range: $16.50 - $20.88 Hourly, Position Highlights:

• Public Service Loan Forgiveness (PSLF) Eligible Employer: CVHS is a 501(c)(3) non-profit organization
• Retirement Plan with 5% Employer Contribution to the retirement plan (no employee contribution required)
• Comprehensive Benefits Package including Health with no co-pay, Dental, Vision, Disability, Wellness Reimbursement, and more
• Fully Integrated Electronic Health Record (EHR) – eClinicalWorks (eCW)
• License reimbursement and tuition reimbursement
• 10 Employer-Paid Holidays Per Year
• Vacation time available after 90 days of employment.

ESSENTIAL JOB FUNCTIONS:

• Promotes Integrated Care, Behavioral Health, and Psychiatric Services
• Responds to provider, staff, and patient inquiries about BH and Psychiatric Services
• Regularly distributes, monitors and replenishes BH/Psychiatric Services material for patients and staff in the waiting room, exam rooms and nursing stations.
• Regularly attends BH Secretary Meetings to maintain knowledge of work flow
• Schedules behavioral health services with BHC for individuals, families, and groups
• Maintain a cancelation list of patients to keep the BHCs schedule full
• Schedules telehealth visits for the PMHNPs
• Schedules Psychological testing appointments if appropriate
• Enters, updates, and closes BH/Psychiatric Services referrals in eCW from providers, patients, and the community.
• Checks insurance for BH coverage and enters data in eCW
• Informs patients of what to expect for their co-pay for BH/Psychiatric Services
• Provides patients with information related to telehealth and what to expect for any BH/Psychiatric Services visits.
• Facilitates telehealth services on site for the PMHNP and Psychological testing interviews.
• Takes vitals and enter them into eCW for the PMHNP patients.
• Assists with in-putting pre-visit data such as screening forms
• Keeps Instant message up and responds
• Scrubs medical providers schedules to create a list of possible consults for the BHC
• Monitors the wellbeing of the BHC and any patients participating in the telehealth session with PMHNP or testing psychologist.
• Reschedules patient who miss BH/Psychiatric Services/Psychological testing appointments as directed.
• Contact patients who no show to see if they want to be rescheduled.
• Maintain familiarity with the additional level of confidentiality for behavioral health records
• Scans document into the BH file as requested by BHC/PMHNP
• Assist in requesting and following up with outside records requested by BHC/PMHNP/ Testing Psychologist
• Fulfills record requests for BH/Psychiatric Services/Psychological Testing.
• Communicates with patients as requested by BHC/PMHNP/Testing Psychologist by secure phone, fax, text, or mail
• Serves as the Find Help super user at the site.
• Is familiar with local resources to assist patients
• Is willing to fax or call for specific information related to services for the patient as requested by the BHC/PMHNP or other site providers.
• Provide coverage for other sites when needed

KNOWLEDGE, SKILL, AND ABILITIES:

• Demonstrates competence for essential job functions
• Detailed oriented
• Excellent customer service skills
• Ability to work well with others
• Flexibility and ability to work under pressure
• Accuracy
• Neat appearance. Good telephone skills
• Respect for patient confidentiality
• Ability to plan and coordinate work
• Ability to deal tactfully and courteously with CVHS Staff and patients
• Ability to use mental health first aid skills

Education, Training and Qualifications:

• High school graduate
• Preferably someone experience working in behavioral health services
• Should have experience with or knowledge of medical office systems, medical supplies and equipment
• Current CPR certification, preferred.