Remote Behavioral Health Intake & Engagement Specialist

MePA; New Hampshire; Remoto; USD 25.000 - 58.000; Tempo pieno

Descrizione del lavoro

CVS Health is seeking a Behavioral Health Patient Engagement Specialist to coordinate access, intake, scheduling, and eligibility verification for a national behavioral health practice. This remote, patient‑facing role connects patients with appropriate providers and supports care continuity.

You will work across channels, track outreach outcomes, and collaborate with operations and care teams to improve access and reduce no‑shows, while maintaining patient privacy and data accuracy.

Competenze

• 2+ years of experience in healthcare coordination, patient access, intake coordination, customer service, inside sales, outreach, or call center operations.
• Strong verbal and written communication skills with the ability to engage patients professionally and empathetically.
• Ability to manage multiple worklists, priorities, and follow‑up tasks independently.
• Proven skill managing multiple channels of communication including phone, email, chat, etc.
• Strong attention to detail and ability to document outreach activity accurately.
• Comfort working in a metrics‑driven environment.
• Ability to work remotely with a designated workspace that supports patient privacy and confidentiality.
• Proficiency with Microsoft Office tools or similar productivity/reporting platforms.

Mansioni

• Conduct preliminary screening and assessment of individuals seeking services accurately and within established timeframes.
• Manage targeted patient outreach lists to support behavioral health intake conversion and patient engagement.
• Use strong communication skills to build trust with scheduled, prospective, inactive, or overdue patients to encourage scheduling.
• Assist patients with understanding next steps, visit expectations, scheduling needs, and appointment readiness.
• Proactively manage provider panels and waitlists to maximize patient access and provider productivity.
• Support provider panels by assisting with high‑risk patient lists, overdue follow‑ups, and re‑engagement.
• Initiate and support outreach campaigns (intake conversion, no‑show reduction, inactive re‑engagement).
• Track outreach outcomes, barriers, and patient engagement activity using approved systems.
• Escalate patient concerns or access issues through the appropriate channels.
• Work collaboratively with behavioral health operations, providers, leadership, and cross‑functional partners.
• Perform additional duties assigned by Supervisor/Manager that align with role scope.

Conoscenze

Healthcare coordination

Patient access

Strong communication

Remote work

Formazione

Associates degree

High School Diploma or GED

Descrizione del lavoro

CVS Health is seeking a Behavioral Health Patient Engagement Specialist to coordinate access, intake, scheduling, and eligibility verification for a national behavioral health practice. This remote, patient‑facing role connects patients with appropriate providers and supports care continuity.

You will work across channels, track outreach outcomes, and collaborate with operations and care teams to improve access and reduce no‑shows, while maintaining patient privacy and data accuracy.