Behavioral Health Access & Scheduling Specialist

University Health; Kansas City (MO); On-site; USD 25,000 - 30,000; Full time

Job summary

University Health in Kansas City, MO, is hiring a Behavioral Health Patient Access and Scheduling Specialist. The role supports Lakewood Counseling Service with responsibilities including patient interviews, data collection, scheduling, and insurance verification.

You will liaise with clinical and financial teams to ensure accurate information, pre-certifications, and admissions paperwork. The 40-hour, 8:30 AM–5:00 PM schedule provides stable hours in a hospital setting.

Qualifications

• High school diploma or equivalent required.
• Experience in clerical, patient contact, hospital business office or insurance.
• Strong communication skills to interview patients and families and exchange information with staff and physicians.
• Minimum of one year experience as a Patient Access & Scheduling Representative.
• Concise written communication and keyboarding skills.

Responsibilities

• Interview patients to obtain demographic and financial data.
• Access clinical and financial systems and explain health benefit regulations and financial obligations.
• Receive scheduling requests via the electronic scheduling system.
• Gather and record financial and insurance information; coordinate referrals to financial resources.
• Validate financial and insurance information; obtain pre-certification/authorization; collect co-pays; complete admission/registration paperwork.

Skills

Interpersonal communication

Documentation & data entry

Scheduling & organization

Medical terminology (basic)

Education

High school diploma or equivalent

Job description

University Health in Kansas City, MO, is hiring a Behavioral Health Patient Access and Scheduling Specialist. The role supports Lakewood Counseling Service with responsibilities including patient interviews, data collection, scheduling, and insurance verification.

You will liaise with clinical and financial teams to ensure accurate information, pre-certifications, and admissions paperwork. The 40-hour, 8:30 AM–5:00 PM schedule provides stable hours in a hospital setting.