Behavioral Health Patient Access and Scheduling Specialist

University Health; Kansas City (MO); On-site; USD 25,000 - 30,000; Full time

Job summary

University Health in Kansas City, MO, is hiring a Behavioral Health Patient Access and Scheduling Specialist. The role supports Lakewood Counseling Service with responsibilities including patient interviews, data collection, scheduling, and insurance verification.

You will liaise with clinical and financial teams to ensure accurate information, pre-certifications, and admissions paperwork. The 40-hour, 8:30 AM–5:00 PM schedule provides stable hours in a hospital setting.

Qualifications

• High school diploma or equivalent required.
• Experience in clerical, patient contact, hospital business office or insurance.
• Strong communication skills to interview patients and families and exchange information with staff and physicians.
• Minimum of one year experience as a Patient Access & Scheduling Representative.
• Concise written communication and keyboarding skills.

Responsibilities

• Interview patients to obtain demographic and financial data.
• Access clinical and financial systems and explain health benefit regulations and financial obligations.
• Receive scheduling requests via the electronic scheduling system.
• Gather and record financial and insurance information; coordinate referrals to financial resources.
• Validate financial and insurance information; obtain pre-certification/authorization; collect co-pays; complete admission/registration paperwork.

Skills

Interpersonal communication

Documentation & data entry

Scheduling & organization

Medical terminology (basic)

Education

High school diploma or equivalent

Job description

Behavioral Health Patient Access and Scheduling Specialist

101 Truman Medical Center

Job Location

Lakewood Counseling Service, UH Behavioral Health Kansas City, Missouri

Department

Patient Access Behavioral Health UHTMC

Position Type

Full time

Work Schedule

8:30AM - 5:00PM

Hours Per Week

40

Job Description

Interviews patients and/or other sources to obtain demographic and financial data accessing patients to clinical and financial systems of the hospital. Communicates health benefit regulations and patient financial obligation to responsible parties. Receives requests both written and telephonic to schedule patient appointments via the electronic scheduling system. Gathers and records financial and insurance information, coordinates and makes referrals to appropriate financial resources. Validates financial and insurance information, obtains appropriate pre-certification and authorization for services, collects co-pays; completes all admission/registration paperwork.

Required

• High school diploma or equivalent required
• Experience in clerical, patient contact, hospital business office or insurance
• Communication skills required to interview patients and families, to gather and exchange information with other hospital staff members, physicians, third party payors and resource persons.
• A minimum of one year's experience as a Patient Access & Scheduling Representative.
• Concise written communication skills and keyboarding skills required.

Preferred

• Knowledge of basic medical terminology
• Previous experience as a Patient Access Representative with the organization or at another organization.