Behavioral Health Patient Access and Scheduling Specialist

Truman Medical Centers; United States; On-site; USD 40,000 - 50,000; Full time

Job summary

University Health is seeking a Behavioral Health Patient Access and Scheduling Specialist to support the Lakewood Counseling Service in Kansas City, MO. This full-time role requires collecting demographics, managing scheduling, and coordinating with clinical and financial systems to ensure accurate patient data and smooth admissions.

The ideal candidate has strong communication, familiarity with health benefits, and experience in patient access or scheduling.

Qualifications

• High school diploma or equivalent required.
• Experience in clerical, patient contact, hospital business office or insurance.
• Communication skills required to interview patients and families, to exchange information with other hospital staff.
• A minimum of one year’s experience as a Patient Access & Scheduling Representative.
• Concise written communication skills and keyboarding skills required.

Responsibilities

• Interview patients and sources to obtain demographic and financial data.
• Schedule patient appointments using the electronic scheduling system.
• Gather and record financial and insurance information and verify details.
• Obtain pre-certification and authorization for services and collect co-pays.
• Complete admission and registration paperwork.
• Coordinate referrals to financial resources as needed.

Skills

Communication skills

Keyboarding

Written communication

Education

High school diploma

Tools

Scheduling system

Job description

Behavioral Health Patient Access and Scheduling Specialist

Job Location: Lakewood Counseling Service, UH Behavioral Health Kansas City, Missouri

Department: Patient Access Behavioral Health UHTMC

Position Type: Full time

Work Schedule: 8:30AM - 5:00PM

Hours Per Week: 40

Job Description

Interviews patients and/or other sources to obtain demographic and financial data accessing patients to clinical and financial systems of the hospital. Communicates health benefit regulations and patient financial obligation to responsible parties. Receives requests both written and telephonic to schedule patient appointments via the electronic scheduling system. Gathers and records financial and insurance information, coordinates and makes referrals to appropriate financial resources. Validates financial and insurance information, obtains appropriate pre-certification and authorization for services, collects co-pays; completes all admission/registration paperwork.

Required

• High school diploma or equivalent required
• Experience in clerical, patient contact, hospital business office or insurance
• Communication skills required to interview patients and families, to gather and exchange information with other hospital staff members, physicians, third party payors and resource persons.
• A minimum of one year’s experience as a Patient Access & Scheduling Representative.
• Concise written communication skills and keyboarding skills required.

Preferred

• Knowledge of basic medical terminology
• Previous experience as a Patient Access Representative with the organization or at another organization.

Company Culture

Working at University Health is about making a difference. It's providing the best care to every patient every day. University Health (UH), is committed to being a leader in providing a culturally inclusive workplace for our employees. UH is an equal opportunity employer. We value and celebrate our differences. We are committed to equal employment opportunity regardless, but not limited to race, ethnicity, religion, beliefs, sex (including pregnancy, gender identity and expression, sexual orientation), national origin, ancestry, language, age, citizenship, genetic information, marital status, socioeconomic status, literacy, disability, mobility, abilities, veteran status and any other category protected by applicable law.