Behavioral Health Patient Access and Scheduling Specialist

University Health KC; Kansas City (MO); On-site; USD 23,000 - 32,000; Full time

Job summary

University Health KC is seeking a Behavioral Health Patient Access and Scheduling Specialist in Kansas City, MO. The role interfaces with patients to collect demographics and financial data and schedules appointments using the electronic system.

The position requires experience in clerical/patient contact roles, strong written communication, and keyboarding skills. Clinician coordination and accurate insurance verification are essential.

Qualifications

• Experience in clerical, patient contact, hospital business office or insurance.
• Concise written communication skills and keyboarding skills required.
• Ability to interview patients and families and exchange information with hospital staff.

Responsibilities

• Interview patients to obtain demographic and financial data and access clinical/financial systems.
• Explain health benefit regulations and patient financial obligations to responsible parties.
• Schedule patient appointments via the electronic scheduling system.
• Gather and record financial/insurance information and coordinate referrals to financial resources.
• Validate insurance information, obtain necessary pre-certifications/authorizations, and collect co-pays.

Skills

Clerical experience

Patient contact

Communication skills

Keyboarding

Education

High school diploma or equivalent

Job description

Behavioral Health Patient Access and Scheduling Specialist

101 Truman Medical Center

Job Location

Lakewood Counseling Service, UH Behavioral Health

Kansas City, Missouri

Department

Patient Access Behavioral Health UHTMC

Position Type

Full time

Work Schedule

8:30AM - 5:00PM

Hours Per Week

40

Job Description

Interviews patients and/or other sources to obtain demographic and financial data accessing patients to clinical and financial systems of the hospital. Communicates health benefit regulations and patient financial obligation to responsible parties. Receives requests both written and telephonic to schedule patient appointments via the electronic scheduling system. Gathers and records financial and insurance information, coordinates and makes referrals to appropriate financial resources. Validates financial and insurance information, obtains appropriate pre-certification and authorization for services, collects co-pays; completes all admission/registration paperwork.

Required

• High school diploma or equivalent required
• Experience in clerical, patient contact, hospital business office or insurance
• Communication skills required to interview patients and families, to gather and exchange information with other hospital staff members, physicians, third party payors and resource persons.
• A minimum of one year’s experience as a Patient Access & Scheduling Representative.
• Concise written communication skills and keyboarding skills required.

Preferred

• Knowledge of basic medical terminology
• Previous experience as a Patient Access Representative with the organization or at another organization.