Beauty Guest Experience & Sales Lead

Ulta Beauty; Ogden (UT); On-site; USD 55,000 - 85,000; Full time

Job summary

Ulta Beauty is seeking an Experience Manager to lead a diverse team of stylists, estheticians, and guest coordinators to deliver exceptional guest experiences and top-line sales growth across services, boutiques, and retail.

The role emphasizes leadership, coaching, and accountability for NPS and overall business performance, with a focus on guest satisfaction, service excellence, and store operations.

Qualifications

• Bachelor’s degree preferred or equivalent retail management training.
• Proven track record in retail management with a focus on guest experience and services.
• Strong leadership and coaching abilities with experience in a fast-paced environment.

Responsibilities

• Lead a high-performing team to deliver top-line sales and guest satisfaction.
• Drive operational excellence, scheduling, payroll and budget management.
• Develop and retain talent; coach for excellent guest service and product attachment.
• Ensure compliance with store policies and standards.

Skills

Sales leadership

Customer service

Communication

Team development

Operations

Education

Bachelor's degree preferred

Tools

POS systems

Microsoft Office

Job description

Ulta Beauty is seeking an Experience Manager to lead a diverse team of stylists, estheticians, and guest coordinators to deliver exceptional guest experiences and top-line sales growth across services, boutiques, and retail.

The role emphasizes leadership, coaching, and accountability for NPS and overall business performance, with a focus on guest satisfaction, service excellence, and store operations.