Experience Manager: Lead Beauty Guest Experience

Ulta Beauty; Richmond (VA); On-site; USD 77,366,000 - 97,424,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision benefits

Paid time off

Employee discounts

Job summary

Ulta Beauty is seeking an Experience Manager to lead a dynamic team of stylists, estheticians, guest coordinators, and managers. You will drive top-line sales growth in services, boutiques, and retail while delivering exceptional guest experiences.

The role emphasizes accountability, coaching, and development of staff, with a focus on NPS, guest satisfaction, and brand standards across the store.

Qualifications

• 2-3+ years relevant, fast-paced retail management experience.
• Strong leadership and team-building skills.
• Financial awareness and ability to manage payroll budgets and operating expenses.

Responsibilities

• Lead a high-performing team of salon and boutique staff to drive guest experience and sales.
• Oversee guest engagement, services, and product attachment to achieve store goals.
• Ensure compliance with Ulta Beauty policies and standards across store operations.
• Provide coaching, feedback, and professional development for direct reports.

Skills

Retail management

Leadership

Customer service

Communication

Education

Bachelor’s degree preferred

Cosmetology license (where required by state law)

Tools

POS system

Job description

Ulta Beauty is seeking an Experience Manager to lead a dynamic team of stylists, estheticians, guest coordinators, and managers. You will drive top-line sales growth in services, boutiques, and retail while delivering exceptional guest experiences.

The role emphasizes accountability, coaching, and development of staff, with a focus on NPS, guest satisfaction, and brand standards across the store.