Beauty Experience Leader

Ulta Beauty, Inc.; Nashville (TN); On-site; USD 70,000 - 110,000; Full time

Job summary

Ulta Beauty, Inc. is seeking an Experience Manager to lead a high-performing team in delivering exceptional guest experiences and top-line sales growth across salon services, boutiques, and retail.

You will manage a diverse staff of stylists and guest coordinators, drive performance metrics, and uphold Ulta Beauty standards. The role requires a focus on people, process, and performance, with accountability for NPS and guest satisfaction.

Qualifications

• 2-3+ years in fast-paced retail management.
• Proven ability to drive top-line sales and manage payroll budgets.
• Lead, develop and motivate a diverse team.
• Proficient with POS systems, MS Office and Apple devices.
• Excellent written and verbal communication; strong collaboration.

Responsibilities

• Promote accountability to meet store goals.
• Drive profitability through operational excellence and sales growth.
• Schedule staff to maximize productivity within payroll budgets.
• Improve underperforming areas using company programs and resources.
• Provide coaching and development for direct reports.
• Conduct makeup applications and guest demonstrations to drive sales.

Skills

Leadership

Retail management

Customer service

Communication

Collaboration

Organization

Technology proficiency

Education

Bachelor’s degree preferred

Tools

POS systems

MS Office

Apple devices

Job description

Ulta Beauty, Inc. is seeking an Experience Manager to lead a high-performing team in delivering exceptional guest experiences and top-line sales growth across salon services, boutiques, and retail.

You will manage a diverse staff of stylists and guest coordinators, drive performance metrics, and uphold Ulta Beauty standards. The role requires a focus on people, process, and performance, with accountability for NPS and guest satisfaction.