Beauty Experience Manager — Lead Guest & Services

Ulta Beauty, Inc.; Hanover (MD); On-site; USD 41,000 - 51,000; Full time

Benefits offered by this job

Paid time off

Health benefits

Dental benefits

Vision benefits

Life & disability benefits

Job summary

Ulta Beauty, Inc. is seeking an Experience Manager to lead a high-performing team of stylists, estheticians, and guest coordinators. You will drive guest experience, service sales, and boutique performance while managing payroll and store operations.

The role emphasizes a results-driven approach, brand standards, and continuous development of associates to deliver exceptional guest service and top-line growth.

Qualifications

• Bachelor’s degree preferred
• Cosmetology license and/or a cosmetology management license where required by state law
• 2-3+ years relevant, fast-paced retail management work experience
• Financial management: driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense

Responsibilities

• Promote accountability to meet or exceed store goals for services, boutiques, retail sales, guest loyalty, payroll, omni-channel, and shrink
• Drive profitability through operational excellence and top-line sales growth
• Use forecasts and payroll budgets to schedule effectively and maximize productivity
• Address underperforming metrics by developing strategies using company programs and resources
• Provide coaching and development for direct reports to grow clientele and sales
• Lead makeup applications, skincare analyses, and product demos to drive guest experience and sales

Skills

Basic tech literacy

Written & verbal comms

Collaboration

Organizational skills

Adaptability

Education

Bachelor’s degree preferred

Cosmetology license or cosmetology management license

Tools

POS system

Microsoft Office

Apple devices

Job description

Ulta Beauty, Inc. is seeking an Experience Manager to lead a high-performing team of stylists, estheticians, and guest coordinators. You will drive guest experience, service sales, and boutique performance while managing payroll and store operations.

The role emphasizes a results-driven approach, brand standards, and continuous development of associates to deliver exceptional guest service and top-line growth.