Beauty Experience Leader

Ulta Beauty, Inc.; Richmond (VA); On-site; USD 37,000 - 47,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Job summary

Ulta Beauty, Inc. is seeking an Experience Manager to lead a high-performing team dedicated to creating exceptional guest experiences and delivering top-line sales growth across retail and services.

The role requires managing a team of stylists and managers, focusing on guest satisfaction, NPS, and boutique performance, while maintaining attendance and adherence to Ultr beauty standards.

Qualifications

• 2–3+ years in fast-paced retail management.
• Experience with salon/beauty services is a plus.
• Strong leadership and coaching skills.

Responsibilities

• Lead guest experience and store performance in sales and services.
• Develop and coach team to achieve KPIs and NPS targets.
• Ensure compliance with policies, procedures and standards.
• Schedule staff effectively to meet business needs and control payroll.
• Drive profitability through top-line sales and cost management.

Skills

Retail management

Leadership

Communication

Customer service

Financial management

POS system

Microsoft Office

Education

Bachelor’s degree preferred

Cosmetology license

Tools

POS system

Job description

Ulta Beauty, Inc. is seeking an Experience Manager to lead a high-performing team dedicated to creating exceptional guest experiences and delivering top-line sales growth across retail and services.

The role requires managing a team of stylists and managers, focusing on guest satisfaction, NPS, and boutique performance, while maintaining attendance and adherence to Ultr beauty standards.