Beauty Experience Leader — Retail & Services

Ulta Beauty; Frisco (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Ulta Beauty is seeking an Experience Manager to lead a high-performing team across services, boutiques, and retail. You will drive guest satisfaction and top-line sales while maintaining brand standards and compliance.

The role emphasizes coaching, inclusion, and development of associates, with accountability for NPS and guest experience. A passion for beauty, strong leadership, and a track record in retail management are essential.

Qualifications

• Bachelor’s degree is preferred for leadership roles in retail.
• Strong skills in guest engagement and communication.
• Proven ability to lead and develop a diverse team.

Responsibilities

• Promote a culture of accountability to meet store goals in services, boutiques, and retail sales.
• Drive profitability through top-line sales, efficient operations, and payroll management.
• Lead and develop a high-performing team of stylists, estheticians, and guest coordinators.
• Ensure guest experience and NPS targets are achieved through coaching and service excellence.

Skills

Retail leadership

Guest service

Communication

Team development

Education

Bachelor's degree preferred

Job description

Ulta Beauty is seeking an Experience Manager to lead a high-performing team across services, boutiques, and retail. You will drive guest satisfaction and top-line sales while maintaining brand standards and compliance.

The role emphasizes coaching, inclusion, and development of associates, with accountability for NPS and guest experience. A passion for beauty, strong leadership, and a track record in retail management are essential.