Beauty Counter Manager: Lead Team & Drive Sales

Macy's; Escondido (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Paid time off

Job summary

Macy's is seeking a Counter Manager in California to lead a team of Beauty Advisors, manage a cosmetics brand, and deliver personalized consultations that drive sales and elevate the customer experience.

You will inspire the team, maintain brand standards, and develop lasting client relationships while meeting revenue goals. Full-time role with variable hours; benefits and events support are included.

Qualifications

• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability, including days, evenings, weekends and holidays.
• Must be able to communicate in English and understand employment policies.

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow-up.
• Review and analyze daily, weekly, monthly, seasonal, and annual sales results to grow business.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through proper merchandise, hygiene, and stock replenishment.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns in a professional and customer-first manner.
• Stay informed on new launches, best-sellers, and beauty trends to support team education.
• Manage multiple priorities in a fast-paced environment with attention to detail.
• Demonstrate flexibility and passion for the beauty industry.

Skills

Customer service

Leadership experience

Retail experience

Beauty knowledge

Job description

Macy's is seeking a Counter Manager in California to lead a team of Beauty Advisors, manage a cosmetics brand, and deliver personalized consultations that drive sales and elevate the customer experience.

You will inspire the team, maintain brand standards, and develop lasting client relationships while meeting revenue goals. Full-time role with variable hours; benefits and events support are included.