Beauty Counter Manager: Lead Team & Elevate Sales

Macy's; New York (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking a Counter Manager to lead a dynamic team of Beauty Advisors and manage all aspects of a cosmetics brand. You will deliver personalized consultations, demonstrate product application, and build lasting relationships with clients through proactive outreach and loyalty programs.

In this role, you will analyze sales performance, coordinate vendor events, and collaborate with store leadership to grow the business while maintaining polished displays and high hygiene standards.

Qualifications

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow-up.
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns in a professional and customer-first manner.
• Stay informed on new launches, best-sellers, and beauty trends to support team education.
• Manage multiple priorities in a fast-paced environment with strong attention to detail.
• Demonstrate flexibility, sound judgment, and a passion for the beauty industry.
• 3-5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.

Skills

Customer service

Leadership

Sales

Communication

Job description

Macy's is seeking a Counter Manager to lead a dynamic team of Beauty Advisors and manage all aspects of a cosmetics brand. You will deliver personalized consultations, demonstrate product application, and build lasting relationships with clients through proactive outreach and loyalty programs.

In this role, you will analyze sales performance, coordinate vendor events, and collaborate with store leadership to grow the business while maintaining polished displays and high hygiene standards.