Beauty Counter Manager: Lead & Elevate Customer Experience

Macy's; Overland Park (KS); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking a Counter Manager to lead a dynamic team of Beauty Advisors and manage a specific cosmetics brand. You will deliver personalized consultations, apply expert product knowledge, and build lasting client relationships to grow the business.

Focus on service, merchandising, events, and achieving sales goals in a fast-paced retail environment. You will analyze performance, partner with vendors and leadership, oversee stock and hygiene, and coach the team to deliver exceptional brand

Qualifications

• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Strong customer service and relationship-building skills.
• Able to coach and lead a team in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow-up.
• Review and analyze business performance and implement growth strategies.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through merchandising, hygiene, and stock replenishment.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns professionally and with a customer-first attitude.
• Stay informed on launches, best-sellers, and beauty trends to educate the team.
• Manage multiple priorities in a fast-paced environment with attention to detail.
• Demonstrate flexibility and a passion for the beauty industry.

Skills

Customer service

Leadership

Sales

Job description

Macy's is seeking a Counter Manager to lead a dynamic team of Beauty Advisors and manage a specific cosmetics brand. You will deliver personalized consultations, apply expert product knowledge, and build lasting client relationships to grow the business.

Focus on service, merchandising, events, and achieving sales goals in a fast-paced retail environment. You will analyze performance, partner with vendors and leadership, oversee stock and hygiene, and coach the team to deliver exceptional brand