Beauty Counter Manager — Lead Brand & Customer Experience

Macy's; Daly City (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Merchandise discounts

Health coverage

401(k) match

Paid time off & holidays

Job summary

Macy's is seeking a Counter Manager to lead a dynamic team of Beauty Advisors, manage a cosmetics brand, and deliver exceptional, personalized service to customers. You will drive sales, develop client relationships, and collaborate with vendors and store leadership to grow the business.

You will analyze performance, host vendor events, maintain polished displays, and ensure brand standards while coaching the team to exceed goals in a fast-paced retail environment.

Qualifications

• 3-5 years of relevant retail, beauty, or leadership experience preferred.
• Deliver exceptional customer service through personalized consultations and product knowledge.
• Read and understand company policies and safety rules in English.

Responsibilities

• Lead a dynamic team of Beauty Advisors and manage all aspects of a cosmetics brand.
• Drive sales and elevate the customer experience through personalized service.
• Analyze business performance and implement strategies to grow sales.
• Plan and execute in-store and vendor-led events to drive traffic.
• Maintain brand standards through merchandising, hygiene and stock replenishment.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Collaborate with vendors, stylists, and store leadership to optimize outcomes.
• Resolve customer concerns in a professional, customer-first manner.
• Stay informed on new launches and trends to educate the team.
• Manage multiple priorities in a fast-paced environment with attention to detail.

Skills

Leadership

Customer engagement

Team development

Brand awareness

Sales leadership

Tools

POS system

Stock merchandising

Job description

Macy's is seeking a Counter Manager to lead a dynamic team of Beauty Advisors, manage a cosmetics brand, and deliver exceptional, personalized service to customers. You will drive sales, develop client relationships, and collaborate with vendors and store leadership to grow the business.

You will analyze performance, host vendor events, maintain polished displays, and ensure brand standards while coaching the team to exceed goals in a fast-paced retail environment.