Beauty Counter Manager: Lead, Elevate Client Experience & Sales

Macy's; Port Reading (NJ); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking a Counter Manager to lead a team of Beauty Advisors, deliver personalized consultations, and manage a cosmetics brand. You will drive sales, cultivate client relationships, and analyze performance to grow the business.

The role requires coordinating in-store events, maintaining brand standards, and collaborating with vendors and store leadership. The position emphasizes leadership, exceptional service, and a polished brand experience in a fast-paced retail environment.

Qualifications

• 3-5 years of retail, beauty, or leadership experience preferred.
• Flexible availability including days, evenings, weekends and holidays.
• Ability to communicate effectively with customers, co-workers, and supervisors.
• Read and understand employment policies and safety rules in English.

Responsibilities

• Lead a dynamic team of Beauty Advisors and manage brand standards.
• Deliver exceptional customer service through personalized consultations and product knowledge.
• Review and analyze daily/weekly/monthly sales results to grow the business.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain stock, hygiene, and merchandising to reflect brand standards.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.

Skills

Leadership

Customer service

Sales

Merchandising

Communication

Team coaching

Tools

POS system

Cash register

Job description

Macy's is seeking a Counter Manager to lead a team of Beauty Advisors, deliver personalized consultations, and manage a cosmetics brand. You will drive sales, cultivate client relationships, and analyze performance to grow the business.

The role requires coordinating in-store events, maintaining brand standards, and collaborating with vendors and store leadership. The position emphasizes leadership, exceptional service, and a polished brand experience in a fast-paced retail environment.