Beauty Counter Manager: Lead & Elevate Guest Experience

Macy's, Inc.; Danbury (CT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health and wellness coverage

401(k) match

Paid time off and holidays

Career development and leadership

Merchandise discounts

Employee Assistance Program

Job summary

Macy’s, Inc. is seeking a Counter Manager to lead a dynamic team of Beauty Advisors and manage all aspects of a cosmetics brand.

The role blends leadership, customer engagement, and expert product knowledge to deliver hospitality through personalized consultations and product applications. You will drive sales, build lasting client relationships, analyze performance, and coordinate in-store events with vendors.

Qualifications

• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability, including days, evenings, weekends and holidays.
• Must be able to read and understand employment policies and safety rules in English.

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting client relationships and drive client development through outreach and follow‑up.
• Review daily, weekly, monthly, seasonal sales results and implement strategies to grow business.

Job description

Macy’s, Inc. is seeking a Counter Manager to lead a dynamic team of Beauty Advisors and manage all aspects of a cosmetics brand.

The role blends leadership, customer engagement, and expert product knowledge to deliver hospitality through personalized consultations and product applications. You will drive sales, build lasting client relationships, analyze performance, and coordinate in-store events with vendors.