Beauty Counter Lead — Inspire Team & Elevate Brand

Macy's; Salem (NH); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Health and wellness coverage

401(k) matching

Paid time off

Eight paid holidays

Career development and leadershipoppo

Volunteer opportunities

Merchandise discounts

Incentives and merit review

Employee Assistance Program (EAP)

Job summary

Macy’s is seeking a Counter Manager to lead a dynamic team of Beauty Advisors, delivering personalized consultations and expert product application. You will drive client development, maintain brand standards, and partner with vendors to boost sales and deliver a polished brand experience.

You will analyze performance, coordinate events, and coach the team to achieve goals while upholding exceptional service and teamwork across the department.

Qualifications

• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Strong customer service and relationship-building skills.

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Review and analyze daily, weekly, monthly, seasonal, and annual sales results and implement growth strategies.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Collaborate with vendors and store leadership to optimize outcomes and grow the business.
• Foster teamwork and develop client relationships through outreach and follow-up.

Skills

Customer service

Leadership

Job description

Macy’s is seeking a Counter Manager to lead a dynamic team of Beauty Advisors, delivering personalized consultations and expert product application. You will drive client development, maintain brand standards, and partner with vendors to boost sales and deliver a polished brand experience.

You will analyze performance, coordinate events, and coach the team to achieve goals while upholding exceptional service and teamwork across the department.