Beauty Counter Lead: Drive Sales & Client Loyalty

Macy's, Inc.; Salem (NH); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Merchandise discounts

Incentives and performance bonuses

Annual merit review

Employee Assistance Program

Job summary

Macy's, Inc. is seeking a Counter Manager to lead a dynamic team of Beauty Advisors and manage all aspects of a cosmetics brand. You will blend leadership, customer engagement, and expert product knowledge to deliver personalized consultations and build lasting client relationships.

You will analyze performance, coordinate vendor events, and collaborate with store leadership to drive business while ensuring stock, hygiene, and brand standards remain exceptional.

Qualifications

• 3–5 years of retail, beauty, or leadership experience.
• Strong leadership and communication skills.
• Ability to analyze daily/weekly/monthly sales performance.

Responsibilities

• Deliver exceptional customer service through personalized consultations and product knowledge.
• Build lasting client relationships and drive development through outreach.
• Review and analyze business performance to grow sales and results.
• Plan and execute in-store and vendor-led events to drive traffic.
• Maintain brand standards, merchandising, hygiene, and stock replenishment.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.

Skills

Retail leadership

Customer service

Sales & goals

Vendor events

Merchandising

Education

High school diploma or equivalent

Tools

POS systems

Cash handling

Job description

Macy's, Inc. is seeking a Counter Manager to lead a dynamic team of Beauty Advisors and manage all aspects of a cosmetics brand. You will blend leadership, customer engagement, and expert product knowledge to deliver personalized consultations and build lasting client relationships.

You will analyze performance, coordinate vendor events, and collaborate with store leadership to drive business while ensuring stock, hygiene, and brand standards remain exceptional.