Beauty Counter Lead: Elevate Service & Sales

Macy's; Kahului (HI); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Merchandise discounts

Health benefits

Paid time off

Holiday pay

401(k) match

Job summary

Macy's is seeking a Counter Manager to lead a dynamic Beauty Advisors team and oversee a specific cosmetics brand. You will blend leadership, client engagement, and product expertise to deliver exceptional service and personalized consultations that reflect the Macy's experience.

You will drive sales by nurturing client relationships, analyzing performance, coordinating events with vendors, and ensuring premium merchandising, stock, and hygiene standards across the counter.

Qualifications

• 3–5 years of retail, beauty, or leadership experience.
• Flexible availability including weekends and holidays.
• Strong communication and customer service skills.

Responsibilities

• Deliver exceptional customer service through consultations and product knowledge.
• Build client relationships and drive client development through outreach and follow-up.
• Review and analyze daily to annual sales results and implement growth strategies.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through merchandising, hygiene, and stock replenishment.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.

Skills

Customer service

Relationship building

Sales analysis

Event planning

Merchandising

Credit accounts/Loyalty

Vendor collaboration

Conflict resolution

Beauty knowledge

Leadership/people management

Multitasking

Tools

Cash register

Job description

Macy's is seeking a Counter Manager to lead a dynamic Beauty Advisors team and oversee a specific cosmetics brand. You will blend leadership, client engagement, and product expertise to deliver exceptional service and personalized consultations that reflect the Macy's experience.

You will drive sales by nurturing client relationships, analyzing performance, coordinating events with vendors, and ensuring premium merchandising, stock, and hygiene standards across the counter.