Beauty Counter Manager: Lead, Elevate & Delight Clients

Macy's; West Covina (CA); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Merchandise discounts

Incentives and merit reviews

Employee Assistance Program

Job summary

Macy’s in West Covina, CA is seeking a Counter Manager to lead a team of Beauty Advisors, delivering personalized consultations, expert product application, and a polished brand experience. You will drive sales and nurture lasting customer relationships in a dynamic beauty environment.

You will analyze performance, plan vendor events, manage stock, and grow a loyal client base through proactive outreach and follow-up, while upholding premium merchandising standards.

Qualifications

• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Strong customer service and communication skills.
• Ability to lead and develop a team in a fast-paced retail environment.
• Knowledge of beauty products and trends.

Responsibilities

• Deliver exceptional customer service through consultations and product knowledge.
• Lead a team of Beauty Advisors to meet sales goals.
• Analyze sales performance and plan events to drive traffic.
• Maintain brand standards in merchandising and stock.
• Build client development through outreach and follow-up.

Skills

Leadership

Customer service

Sales

Team coaching

Visual merchandising

Job description

Macy’s in West Covina, CA is seeking a Counter Manager to lead a team of Beauty Advisors, delivering personalized consultations, expert product application, and a polished brand experience. You will drive sales and nurture lasting customer relationships in a dynamic beauty environment.

You will analyze performance, plan vendor events, manage stock, and grow a loyal client base through proactive outreach and follow-up, while upholding premium merchandising standards.