Beauty Counter Manager: Lead Team, Elevate Service & Sales

Macy's; Peabody (MA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health and wellness coverage

401(k) match

Paid time off

Eight paid holidays

Leadership development

Volunteer opportunities

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking a Counter Manager to lead a dynamic team of Beauty Advisors, managing a cosmetics brand with a focus on personalized consultations, expert product application, and tailoring experiences to each customer's beauty and style.

You will drive sales, develop loyal clients, analyze performance, plan vendor events, and partner with store leadership to keep stock, display, and hygiene at brand standards. This is a full-time role with flexible scheduling including weekends and evenings.

Qualifications

• 3–5 years retail, beauty, or leadership experience preferred.
• Flexible availability including days, evenings, weekends and holidays.
• Must read and understand employment policies in English.
• Excellent communication and customer service skills.

Responsibilities

• Deliver exceptional customer service through personalized consultations and product knowledge.
• Build relationships with clients and drive development through outreach and follow-up.
• Review daily, weekly, monthly sales data and implement growth strategies.
• Plan and execute in-store and vendor events to drive traffic.
• Maintain brand standards through merchandising, hygiene, and stock replenishment.
• Collaborate with vendors and store leadership to optimize outcomes.
• Resolve customer concerns in a professional, customer-first manner.
• Stay informed on new launches and beauty trends to educate the team.
• Manage multiple priorities in a fast-paced retail environment.
• Achieve sales goals and contribute to store results.

Skills

Retail leadership

Customer service

Team coaching

Sales strategy

Merchandising

Tools

POS system

Handheld devices

Job description

Macy's is seeking a Counter Manager to lead a dynamic team of Beauty Advisors, managing a cosmetics brand with a focus on personalized consultations, expert product application, and tailoring experiences to each customer's beauty and style.

You will drive sales, develop loyal clients, analyze performance, plan vendor events, and partner with store leadership to keep stock, display, and hygiene at brand standards. This is a full-time role with flexible scheduling including weekends and evenings.