Beauty Counter Lead — Elevate Customer Experience

Macy's; Los Angeles (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Merchandise discounts

Incentives

Annual merit review

Employee Assistance Program

401k match

Paid time off

Paid holidays

Job summary

Macy's in Los Angeles is seeking a Counter Manager to lead our cosmetics counter, guiding Beauty Advisors and delivering personalized consultations with expert product knowledge. You will inspire your team to provide genuine hospitality, while analyzing performance and collaborating with vendors to grow the business.

Great leadership and customer service are essential as you manage stock, signage, and promotions, while developing lasting client relationships and a loyal following for our beauty

Qualifications

• 3-5 years of relevant retail, beauty, or leadership experience preferred.
• Flexibility to work days, evenings, weekends and holidays.
• Strong communication and customer service skills.

Responsibilities

• Deliver exceptional customer service through consultations and product knowledge.
• Build relationships with clients and drive development via outreach and follow-up.
• Review and analyze daily, weekly, monthly sales and implement growth strategies.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Collaborate with vendors and store leadership to optimize outcomes.
• Stay informed on new launches and trends to educate the team.

Job description

Macy's in Los Angeles is seeking a Counter Manager to lead our cosmetics counter, guiding Beauty Advisors and delivering personalized consultations with expert product knowledge. You will inspire your team to provide genuine hospitality, while analyzing performance and collaborating with vendors to grow the business.

Great leadership and customer service are essential as you manage stock, signage, and promotions, while developing lasting client relationships and a loyal following for our beauty