Beauty Counter Manager: Lead Team, Elevate Client Experience

Minority Professional Network, Inc.; San Diego, Northern (CA, KY); Hybrid; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health and wellness coverage

401(k) match

Paid time off

8 paid holidays

Career development

Job summary

Macy's is seeking a Counter Manager to lead a Beauty Advisor team and manage a cosmetics brand, delivering personalised consultations and expert product application. You will drive sales, analyze performance, and partner with vendors and store leadership to elevate the customer experience.

You will oversee stock presentation, hygiene, and team performance to ensure an exceptional brand experience, while developing lasting customer relationships and contributing to store results.

Qualifications

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow‑up.
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business.

Responsibilities

• Plan and execute in‑store and vendor‑led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns in a professional and customer‑first manner.

Skills

Customer service

Client development

Sales analysis

Vendor relations

Team leadership

Merchandising

Credit accounts

Tools

POS system

Cash register

Job description

Macy's is seeking a Counter Manager to lead a Beauty Advisor team and manage a cosmetics brand, delivering personalised consultations and expert product application. You will drive sales, analyze performance, and partner with vendors and store leadership to elevate the customer experience.

You will oversee stock presentation, hygiene, and team performance to ensure an exceptional brand experience, while developing lasting customer relationships and contributing to store results.