Cosmetics Counter Manager: Lead & Elevate Beauty Sales

Macy's; New Jersey; On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Merchandise discounts

Health benefits

401(k) match

Paid time off

Job summary

Macy’s is seeking a Counter Manager to lead a dynamic team of Beauty Advisors, managing all aspects of a cosmetics brand with leadership, creativity, and guest engagement.

You will drive sales, cultivate loyalty through outreach, coordinate vendor events and promotions, maintain brand standards, and oversee stock, hygiene and team performance to deliver an exceptional brand experience.

Qualifications

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Lead a dynamic team of Beauty Advisors and manage daily brand operations.
• Plan and execute in-store events and vendor-led promotions to drive traffic and sales.

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive development through outreach and follow-up.
• Review and analyze business performance and implement strategies to grow sales.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through merchandising, hygiene, and stock replenishment.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Collaborate with vendors and store leadership to optimize outcomes.
• Resolve customer concerns professionally and promptly.
• Stay informed on launches and trends to support team education.
• Manage multiple priorities in a fast-paced environment.

Skills

Customer service

Leadership

Sales driven

Product knowledge

Merchandising

Team management

Communication

Time management

Tools

POS system

Cash register

Handheld devices

Job description

Macy’s is seeking a Counter Manager to lead a dynamic team of Beauty Advisors, managing all aspects of a cosmetics brand with leadership, creativity, and guest engagement.

You will drive sales, cultivate loyalty through outreach, coordinate vendor events and promotions, maintain brand standards, and oversee stock, hygiene and team performance to deliver an exceptional brand experience.