Beauty Counter Lead — Brand & Guest Experience

Macy's; Robin Hill (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking a Counter Manager in the cosmetics division to lead a team of Beauty Advisors, deliver personalized consultations, and drive loyalty through strong client development. You will analyze sales data, plan in-store events, and ensure brand standards across merchandising and stock replenishment.

The role emphasizes teamwork, customer-first service, and ongoing learning about new launches and trends to elevate the customer experience.

Qualifications

• 3-5 years retail, beauty or leadership experience.
• Strong communication and relationship-building skills.
• Ability to analyze sales performance and drive results.
• Flexible availability including evenings and weekends.

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow-up.
• Review and analyze business performance and implement strategies to grow results.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Collaborate with vendors and store leadership to optimize outcomes.
• Stay informed on new launches and beauty trends to support team education.

Skills

Leadership

Customer service

Retail sales

Communication

Job description

Macy's is seeking a Counter Manager in the cosmetics division to lead a team of Beauty Advisors, deliver personalized consultations, and drive loyalty through strong client development. You will analyze sales data, plan in-store events, and ensure brand standards across merchandising and stock replenishment.

The role emphasizes teamwork, customer-first service, and ongoing learning about new launches and trends to elevate the customer experience.