Beauty Counter Lead: Elevate Guest Experience & Sales

Macy's, Inc.; Boston (MA); Vor Ort; USD 52.000 - 68.000; Vollzeit

Benefits dieser Stelle

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Zusammenfassung

Macy’s, Inc. seeks a Counter Manager to lead a dynamic team of Beauty Advisors and manage a specific cosmetics brand.

You will blend leadership, creativity, and customer engagement—delivering genuine hospitality through personalized consultations, expert product application, and understanding of each customer’s beauty and style preferences. You’ll inspire teamwork to drive sales and elevate the customer experience with a loyal client base through outreach and consistent, personalized service.

Qualifikationen

• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Must be able to understand and communicate effectively with customers, co-workers, and supervisors.

Aufgaben

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow-up.
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns in a professional and customer-first manner.

Kenntnisse

Customer service

Leadership

Relationship building

Sales analysis

Event planning

Jobbeschreibung

Macy’s, Inc. seeks a Counter Manager to lead a dynamic team of Beauty Advisors and manage a specific cosmetics brand.

You will blend leadership, creativity, and customer engagement—delivering genuine hospitality through personalized consultations, expert product application, and understanding of each customer’s beauty and style preferences. You’ll inspire teamwork to drive sales and elevate the customer experience with a loyal client base through outreach and consistent, personalized service.