Beauty Counter Lead: Elevate Client Experience

Macy's, Inc.; Florida; Vor Ort; USD 50.000 - 70.000; Vollzeit

Benefits dieser Stelle

Health and wellness coverage

401(k) match

Paid time off

Eight paid holidays

Merchandise discounts

Leadership development

Zusammenfassung

Macy's, Inc. is seeking a Counter Manager to lead a dynamic team of Beauty Advisors, delivering personalized consultations and expert product applications.

You will drive sales, cultivate client relationships, and ensure a polished brand experience across cosmetics brands. You will analyze performance, plan events with vendors, and collaborate with store leadership to grow the business while maintaining stock, hygiene, and visual standards.

Qualifikationen

• Exceptional customer service through consultations.
• Build lasting relationships with clients and drive client development.
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Read and understand employment policies and safety rules in English.

Aufgaben

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow-up.
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns in a professional and customer-first manner.
• Stay informed on new launches, best-sellers, and beauty trends to support team education.

Kenntnisse

Customer service

Leadership

Retail

Beauty knowledge

Communication

Time management

Team collaboration

Jobbeschreibung

Macy's, Inc. is seeking a Counter Manager to lead a dynamic team of Beauty Advisors, delivering personalized consultations and expert product applications.

You will drive sales, cultivate client relationships, and ensure a polished brand experience across cosmetics brands. You will analyze performance, plan events with vendors, and collaborate with store leadership to grow the business while maintaining stock, hygiene, and visual standards.