Beauty Counter Manager: Lead & Elevate Client Beauty

Macy's; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Merchandise discounts

Incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking a Counter Manager in New York to lead a dynamic Beauty Advisors team and manage a cosmetics brand. You will blend leadership, creativity, and customer engagement to deliver hospitality through consultations and expert product application.

You will drive sales, analyze performance, and partner with vendors and store leadership to grow the business while ensuring polished brand presentation and stock management. Flexible hours apply.

Qualifications

• Deliver exceptional customer service and expert product knowledge.
• Build lasting relationships with clients and drive loyalty.
• Analyze daily/weekly/monthly sales to improve results.
• Plan and execute in-store events to drive traffic and engagement.
• Maintain brand standards through merchandising and hygiene.

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow-up.
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns in a professional and customer-first manner.
• Stay informed on new launches, best-sellers, and beauty trends to support team education.

Skills

Customer service

Leadership

Retail sales

Communication

Team management

Tools

POS system

Job description

Macy's is seeking a Counter Manager in New York to lead a dynamic Beauty Advisors team and manage a cosmetics brand. You will blend leadership, creativity, and customer engagement to deliver hospitality through consultations and expert product application.

You will drive sales, analyze performance, and partner with vendors and store leadership to grow the business while ensuring polished brand presentation and stock management. Flexible hours apply.