Beauty Counter Lead — Client Growth & Experience

Macy's, Inc.; Manchester (CT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Eight paid holidays

Merchandise discounts

Employee Assistance Program

Job summary

Macy's Inc. is seeking a Counter Manager to lead a dynamic team of Beauty Advisors and manage all aspects of a cosmetics brand. You will blend leadership, creativity, and customer engagement to deliver genuine hospitality through personalized consultations and expert product application.

You will drive sales, analyze performance, plan vendor events, and partner with store leadership to grow the business while upholding brand standards and polished presentation.

Qualifications

• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Flexible availability, including days, evenings, weekends and holidays with regular attendance.

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow-up.
• Review and analyze business performance and implement strategies to grow sales and improve results.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.

Skills

Leadership

Customer service

Sales skills

Job description

Macy's Inc. is seeking a Counter Manager to lead a dynamic team of Beauty Advisors and manage all aspects of a cosmetics brand. You will blend leadership, creativity, and customer engagement to deliver genuine hospitality through personalized consultations and expert product application.

You will drive sales, analyze performance, plan vendor events, and partner with store leadership to grow the business while upholding brand standards and polished presentation.