Beauty Counter Lead: Drive Sales & Service

Macy's; Boston (MA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy’s is seeking a Counter Manager to lead a dynamic team of Beauty Advisors, manage a cosmetics brand, and deliver exceptional hospitality through personalized consultations. Analyze performance, execute vendor events, and partner with store leadership to grow the business.

You’ll oversee stock presentation, hygiene standards, and team performance while fostering loyalty through outreach and tailored service.

Qualifications

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow-up.
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow-up.
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Resolve customer concerns in a professional and customer-first manner.

Skills

Customer service

Leadership

Sales

Merchandising

Event planning

Relationship building

Product knowledge

Communication

Job description

Macy’s is seeking a Counter Manager to lead a dynamic team of Beauty Advisors, manage a cosmetics brand, and deliver exceptional hospitality through personalized consultations. Analyze performance, execute vendor events, and partner with store leadership to grow the business.

You’ll oversee stock presentation, hygiene standards, and team performance while fostering loyalty through outreach and tailored service.