Beauty Counter Lead: Elevate Customer Experience

Macy's, Inc.; City of Albany (NY); Sur place; USD 42 000 - 66 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k) matching

Paid time off

Paid holidays

Learning & leadership development

Colleague Resource Groups

Volunteer opportunities

Résumé du poste

Macy's, Inc. is seeking a Counter Manager to lead a dynamic team of Beauty Advisors and manage all aspects of a cosmetics brand.

You will blend leadership, creativity, and customer engagement to deliver genuine hospitality through personalized consultations and expert product application. You will drive sales and client development, analyze performance, execute events and promotions with vendors, and ensure stock, hygiene, and visual standards reflect the Macy's brand.

Qualifications

• 3-5 years of relevant retail, beauty, or leadership experience preferred

Responsabilités

• Deliver exceptional customer service through personalized consultations and expert product knowledge
• Build lasting relationships with clients and drive client development through outreach and follow-up
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results
• Plan and execute in-store and vendor-led events to drive traffic and engagement
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes
• Resolve customer concerns in a professional and customer-first manner
• Stay informed on new launches, best-sellers, and beauty trends to support team education
• Manage multiple priorities in a fast-paced environment with strong attention to detail
• Demonstrate flexibility, sound judgment, and a passion for the beauty industry
• 3-5 years of relevant retail, beauty, or leadership experience preferred
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Must be able to: Understand and communicate effectively with customers, co-workers, and supervisors
• Read and understand employment policies and safety rules/procedures in English

Description du poste

Macy's, Inc. is seeking a Counter Manager to lead a dynamic team of Beauty Advisors and manage all aspects of a cosmetics brand.

You will blend leadership, creativity, and customer engagement to deliver genuine hospitality through personalized consultations and expert product application. You will drive sales and client development, analyze performance, execute events and promotions with vendors, and ensure stock, hygiene, and visual standards reflect the Macy's brand.