Beauty Counter Lead — Elevate Brand & Client Experience

Macy's, Inc.; Orlando (FL); Vor Ort; USD 38.000 - 52.000; Vollzeit

Zusammenfassung

Macy's, Inc. is seeking a Counter Manager to lead a dynamic team of Beauty Advisors and manage a specific cosmetics brand. You will drive sales, deliver personalized consultations, and cultivate lasting client relationships while maintaining premium brand standards.

You will analyze sales performance, plan vendor events, and collaborate with store leadership to grow the business. The role requires flexibility for days, evenings, weekends and holidays and 30+ hour weeks for full-time schedules.

Qualifikationen

• 3-5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability, including days, evenings, weekends and holidays.

Aufgaben

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow-up.
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns in a professional and customer-first manner.
• Stay informed on new launches, best-sellers, and beauty trends to support team education.
• Manage multiple priorities in a fast-paced environment with strong attention to detail.
• Demonstrate flexibility, sound judgment, and a passion for the beauty industry.
• 3-5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.

Kenntnisse

Customer service

Relationship building

Sales analysis

Event planning

Merchandising

Leadership experience

Flexibility

Tools

POS systems

CRM tools

Jobbeschreibung

Macy's, Inc. is seeking a Counter Manager to lead a dynamic team of Beauty Advisors and manage a specific cosmetics brand. You will drive sales, deliver personalized consultations, and cultivate lasting client relationships while maintaining premium brand standards.

You will analyze sales performance, plan vendor events, and collaborate with store leadership to grow the business. The role requires flexibility for days, evenings, weekends and holidays and 30+ hour weeks for full-time schedules.