Beauty Counter Manager: Lead Team & Elevate Client Experience

Macy's, Inc.; San Diego (CA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program withmental

Job summary

Macy’s Inc. is hiring a Counter Manager to lead a dynamic team of Beauty Advisors and manage a cosmetics brand, delivering personalized consultations and expert product knowledge.

You will drive sales, elevate the customer experience, and develop a loyal client base through outreach and follow-up. In addition to meeting sales goals, you will analyze performance, plan vendor events, and collaborate with store leadership to optimize the brand experience.

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge
• Build lasting relationships with clients and drive client development through outreach and follow-up
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results
• Plan and execute in-store and vendor-led events to drive traffic and engagement
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes
• Resolve customer concerns in a professional and customer-first manner
• Stay informed on new launches, best-sellers, and beauty trends to support team education
• Manage multiple priorities in a fast-paced environment with strong attention to detail
• Demonstrate flexibility, sound judgment, and a passion for the beauty industry
• 3–5 years of relevant retail, beauty, or leadership experience preferred

Job description

Macy’s Inc. is hiring a Counter Manager to lead a dynamic team of Beauty Advisors and manage a cosmetics brand, delivering personalized consultations and expert product knowledge.

You will drive sales, elevate the customer experience, and develop a loyal client base through outreach and follow-up. In addition to meeting sales goals, you will analyze performance, plan vendor events, and collaborate with store leadership to optimize the brand experience.